It's fucking garbage

It's fricking garbage

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  1. 1 month ago
    Anonymous

    Sir please do the needful

  2. 1 month ago
    Anonymous

    There is a lot worse than it.

    • 1 month ago
      Anonymous

      > doesn't sweat much for a fat girl, the post

  3. 1 month ago
    Anonymous

    there's literally no point in using it unless you're a super bureaucratic red tape moron who wants to slow down a company and make it go out of business

  4. 1 month ago
    Anonymous

    The help desk manager at my workplace loves moronic shit like this. Out of the box, overpriced, and overbuilt shit made by and for Indians.

  5. 1 month ago
    Anonymous

    it's hideous and I can't believe it's still in business

  6. 1 month ago
    Anonymous

    It's the SAP business model (or Netsuite or Salesforce or . . .)
    > demo fantastic things to the buyer / prospect
    > get to purchase
    > you get a "platform"
    > essentially an empty box that does frick all
    > "but what about that ticketing workflow?"
    > professional-services.jpg
    > "and that really slick notification workflow?"
    > professional-services.jpg
    > "and that escalation workflow?"
    > professional-services.jpg
    And the frickers that bought it staked their reputation on it so they have to go balls deep.

    • 1 month ago
      Anonymous

      Holy frick, I hate the SAP model more than anything in the corporate world right now. Our execs bought the same moronic pitch you described and now we're a year+ into a salesforce "replacement" implementation for one of our big legacy services and it sucks dog wiener. To do anything meaningful, you have to use Apex which is literally just a shitty gimped version of Java 6 that you cannot run, interact with, or compile locally.

      • 1 month ago
        Anonymous

        >I hate the SAP model more than anything in the corporate world
        Story tiem:
        > be me
        > vendor to pre-SAP Concur
        > vibrant company with a sense of shared mission
        > beer in the break room
        > generally good crew getting shit done
        > great guys to work with
        > time passes
        > SAP deal announced
        > can sense dread inside Concur, literal "oh frick" vibe
        > SAP deal closes
        > multiple Concur people tell me the "Teutonic playbook" dropped like a hammer
        > death by process
        > sudden brain drain
        Ended up being good for me because I hired a couple of people from Concur the day after they took an early buyout from SAP.
        But it ended up turning Concur into a shell of its further self. The people left at SAP were newer, didn't know the history behind the architecture, and generally less talented.

        • 1 month ago
          Anonymous

          >multiple Concur people tell me the "Teutonic playbook" dropped like a hammer
          could you elaborate?
          what was the transition period like?

          • 1 month ago
            Anonymous

            > what was playbook
            It was a process for everything. Real businesses need to have defined business process but when you have processes to define processes that update proceses, it's time to step back and re-examine.
            > examples given to me were getting a VM spun up
            > what was "drop J. Random Soembody" a message
            > morphed into a ticket (mandatory)
            > that spun off a process that got bounced through 3 different teams: service request/routing, vm creation, vm provisioning
            > it would take a couple of weeks
            Disclaimer: might be mixing two different customers, it's been a few years
            As for "transition period". There wasn't one.
            Once deal closed, SAP literally handed Concur a new playbook. _This_ is how things are done.

      • 1 month ago
        Anonymous

        we just started using it and compared to salesforce it doesn't seem that bad. why all the hate bros? is it anti indian sentiment?

        >compared to salesforce it doesn't seem that bad
        Please talk about your salesforce horror stories. I need catharsis.

        https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_triggers_order_of_execution.htm

        Frick salesforce now and forever. Look at this fricking shit. This happens every single time a record is saved in your salesforce org. Unbelievably bloated piece of trash.

        • 1 month ago
          Anonymous

          lmao

          • 1 month ago
            Anonymous

            I hate that company so fricking much. I had to go to a salesforce convention in san fran for work and it was like being in a personal hell designed for users of this board. The whole conference hall (3 gigantic floors) was dressed up to look like some cartoon sleepaway camp. There were mascots of characters like the one in your image all over the place handing out flyers for "events" and "games" you could go to and play to earn points for little pins at their company storefront. I sat through an hour and a half long presentation given by the most moronic indian in my life about how the "Lightning Experience" (A wrapper shiny wrapper around the shitty old salesforce web API, which is itself just a bloated gimped wrapper around javascript) will now support direct integration with javascript !!! Isn't that cool!?!?!? And now they're sort of supporting their official VSCode plugin, and syntax highlighting isn't as broken for Apex!!!!
            Interestingly, the entire show floor was littered with vendors that claimed to provide solutions to very obvious and longstanding problems in salesforce (e.g., processes in your org cannot be reliably tracked through logs due to character limitations set at the platform level).
            ty for listening to my blog

    • 1 month ago
      Anonymous

      I fricking hate this piece of shit.
      It's reporting and search functionality is significantly worse then anything else I've ever used. The reporting is so fricking bad, I have to file my ticket updates manually to a MS office web form for my managers to track since whats being tracked no one has been able to figure out how to do from SN it self.
      Literally search for the name of a document or a direct phrase in a ticket's description? Enjoy the """""ai""""" powered search placing what you're actually looking for 10 rows down.

      I've worked in a number of big tech places that you've definitely heard of, and every implementation of servicenow sucked dick and EVERY SINGLE DEPARTMENT ends up creating their own shadow ticketing system using some self-rolled webform or sharepoint system OR it becomes "put in a ticket and ping the person who actually does shit". The only time it was mandatory was for audit compliance stuff where we literally just copypasted pre-formatted .txt files into the fields and waited for approval from 4 layers of management. Its literally the most useless trash for actually trying to get shit done.

      • 1 month ago
        Anonymous

        >Its literally the most useless trash for actually trying to get shit done
        But it rolls up into a pretty dashboard
        > green lights good
        > red lights bad
        > where do I send my invoice?

      • 1 month ago
        Anonymous

        It's the SAP business model (or Netsuite or Salesforce or . . .)
        > demo fantastic things to the buyer / prospect
        > get to purchase
        > you get a "platform"
        > essentially an empty box that does frick all
        > "but what about that ticketing workflow?"
        > professional-services.jpg
        > "and that really slick notification workflow?"
        > professional-services.jpg
        > "and that escalation workflow?"
        > professional-services.jpg
        And the frickers that bought it staked their reputation on it so they have to go balls deep.

        you would think that after 60 years, ticketing systems and business automation workflows would be a solved problem

        • 1 month ago
          Anonymous

          It's classic ""ENTERPRISE"" solution-in-search-of-a-problem shit. It's moronic to try to force every single channel of communication onto it's own separate platform instead of just accepting that problems are usually solved by some combination of less-organized means. Most of the time I will just ping the guy I know can help me and then do the paperwork after the fact. Trying to apply a blanket "BUSINESS AUTOMATION" solution to an infinity of different issues and needs of varying complexity is really moronic and only the type of thing a reality-detached group of executives would dream up. TOTAL EXECUTIVE DEATH

          • 1 month ago
            Anonymous

            Different anon. Service now sucks no way around it. But ticketing systems exist for a reason. A well designed and managed system solves problems and covers your ass.

          • 1 month ago
            Anonymous

            For sure, but I guess I'm just venting my frustration with the hyper-bureaucratic direction that systems like these ultimately lead to. A clean and well managed solution feels like it cannot exist in the current ecosystem where everyone is trying to sell you an entire platform instead of a specific tool for a specific problem.

          • 1 month ago
            Anonymous

            >everyone is trying to sell you an entire platform
            That's because the fricking MBA's want to increase their TAM (total addressable market)
            > don't just be extremely good at one thing
            > be barely passable at many things
            The pocketknife / swiss army knife applies here.
            Pocketknife : a really good knife. That's it
            Swiss army knife : a passable knife, a passable can opener, a passable bottle opener, and a bunch of shit you won't use (awl, cork screw, toothpick)

        • 1 month ago
          Anonymous

          > ticketing systems
          > should be a solved problem
          Yeah.
          But small companies start small. And that's whre the new ticket solution first gains traction.
          > small becomes midsize
          The new ticket solution goes up market.
          > midsize becomes large
          The new ticket solution goes enterprise
          Along the way, all the legacy ticket vendors have to "me too" compelling features from the new kid on the block.
          That leads to inefficient code, bugs, hacks, and just fricking awful workflows.
          Throw in a dash of "added this feature to close the sale, need it by next quarter" and new kid on the block becomes just another bloated dead man walking.
          Lather. Rinse. Repeat.
          Throw in accelerants like Cloud! and Community! and AI! and Social! and you accelerate the growth cycles.

        • 1 month ago
          Anonymous

          I work with automation workflows.
          It should be a solved problem but a lot of the time customers want to make the thing rather than use our pre-existing solutions. Even though we've solved the problem.
          Then sales wants to get a larger commission so they'll encourage the customer to try and get something complicated.
          Our business automation workflows are used for regulation compliance for large companies so the check is open.
          Also interestingly there may be multiple compliance departments within a company. So we build similar things for the same company but with departments that don't talk to each other. Which is kind of funny.

          • 1 month ago
            Anonymous

            >customers want to make the thing
            The amount of smarter-than-you customers that think they can just hack something together and it'll Just Werk [tm] is astounding.
            > doesn't work
            > doesn't scale
            > doesn't handle edge cases
            > doesn't fail gracefully
            > spaghetti code that nobody understands
            > no support
            > but it's "free" / open source
            When I was a network sales guy, I'd qualify a prospect by asking them about their toolset. If I heard WhatsUpGold, Cactii, Nagios, Solarwinds (cheap ass edition) I'd find a way do disengage and walk away from the opportunity. Those frickers didn't have the money and if they did, somebody wouldn't let them spend it.

  7. 1 month ago
    Anonymous

    I fricking abhor big tech SaaS shatforms.

  8. 1 month ago
    Anonymous

    Not if it’s used like my company uses it. I fricking love it over e-mail!

  9. 1 month ago
    Anonymous

    I fricking hate this piece of shit.
    It's reporting and search functionality is significantly worse then anything else I've ever used. The reporting is so fricking bad, I have to file my ticket updates manually to a MS office web form for my managers to track since whats being tracked no one has been able to figure out how to do from SN it self.
    Literally search for the name of a document or a direct phrase in a ticket's description? Enjoy the """""ai""""" powered search placing what you're actually looking for 10 rows down.

  10. 1 month ago
    Anonymous

    >SirsNow

  11. 1 month ago
    Anonymous

    You are lucky you are not still using Landesk

    • 1 month ago
      Anonymous

      >Landesk
      Now Ivanti, at least it has vulnerabilities out the wazoo

  12. 1 month ago
    Anonymous

    I'd take on prem Connectwise any fricking day over this
    At least with connectwise I COULD MASS CLOSE TICKETS WHICH APPARENTLY MANAGEMENT THINKS IS A FEATURE WE DON'T NEED

  13. 1 month ago
    Anonymous

    we just started using it and compared to salesforce it doesn't seem that bad. why all the hate bros? is it anti indian sentiment?

    • 1 month ago
      Anonymous

      >compared to salesforce it doesn't seem that bad
      Please talk about your salesforce horror stories. I need catharsis.

  14. 1 month ago
    Anonymous

    Is anyone going to suggest a replacement or just shit on it for no argument?

    • 1 month ago
      Anonymous

      >I don't work in enterprise IT/Helpdesk/Development
      Anon, we're not talking about shit you can just go and download a new thing for off of github.....
      Come the frick on now moron

    • 1 month ago
      Anonymous

      frick off pajeet

    • 1 month ago
      Anonymous

      CGI script that has a textarea and some inputs for some extra finer details.
      You're welcome.

  15. 1 month ago
    Anonymous

    we use spiceworks (pure suffering)

    • 1 month ago
      Anonymous

      Samanage used to be bretty gud

  16. 1 month ago
    Anonymous

    I hate all of that saas bs but Atlassian does a good job.

    • 1 month ago
      Anonymous

      It's the best of the lot, IMO. The fact that the Jira | Bitbucket | Confluence integration shit is mostly automatic is nice, even if Bitbucket is their redheaded stepchild.

      You don't even know what suffering is.

      WHERE DO THESE FRICKING COMPANIES KEEP COMING FROM

    • 1 month ago
      Anonymous

      Confluence is a massive piece of shit. My org just said frick it and started putting all of our internal docs into a system of git repos with markdown files. Jira I've never had issues with though.

  17. 1 month ago
    Anonymous

    You don't even know what suffering is.

    • 1 month ago
      Anonymous

      SissyAIDS

  18. 1 month ago
    Anonymous

    got an interview there back during covid, and they asked for my vax status with proof. I stopped following up after that.

  19. 1 month ago
    Anonymous

    >UNKNOWN
    >UNKNOWN
    >UNKNOWN
    >UNKNOWN
    >UNKNOWN
    >UNKNOWN

  20. 1 month ago
    Anonymous

    My coworkers always complain about the company I work at being dogshit with the choices they've made, but ultimately it all works and quite frankly their complaints are often exaggerated and only lead to worse decisions (I've experienced this already in the 11 years there). Then I look on IQfy and I see threads like this and it makes me really if my company isn't all that bad after all based off what I see you guys posting.

Comments are closed.